Returns Policy

Confirmed Customer Orders

1. Returns will only be accepted by prior written approval.
2. Returns will be accepted due to faulty workmanship and must be returned, in their original condition, within 15 working days of despatch.
3. We generally do not accept returns due to end client cancelation. However, in special circumstances a written application can be emailed to sales@polynation.co.za. Should your request for return be approved, a 20% handling fee will be charged.
4. We do not accept returns on discontinued, clearance or sale items.
5. We do not accept returns on custom made items.
6. We do not accept returns on garments that are soiled.
7. We do not accept returns, for any reason, after 30 days of despatch.

Sample Orders

Goods taken as SAMPLES will be credited provided that:

1. There is only one item per SKU, per size.
2. Samples are returned within 14 days of the original purchase.
3. Garments are in the same condition and packaging as when they were purchased,
4. Any garment that has been washed, dyed or altered will not be accepted as a return.
5. Goods are accompanied by an original (or Copy) of the Tax Invoice.
6. Once samples have been received by our warehouse, the checking in process may require a few days. Once samples have been checked to be in the same condition as originally supplied, a refund or credit note will be issued.