Detailed description of goods and services.
Poly Nation Design C.C. (hereafter referred to as POLY NATION) is a full-service end-to-end supplier of branded casual wear. We offer high quality custom and stock manufacturing as well as water-based printing, digital printing, embroidery, and heat transfers. We finish your order by ironing, labelling, and packing to your requirements. Our aim is to provide you with a hassle-free service and avoid you going from one supplier to another to complete the various processes of your order. We are responsible for your order from beginning to end. We strive to offer all these services whilst maintaining very low Minimum Order Quantities. To sustainably offer these services we must ensure that our terms and conditions are adhered to.
Our standard turnaround time for smaller orders of blank garments is 24hrs from receipt of payment. For larger orders (over 50 units) we may need a little more time to pick and pack, so allow for 48-72 hrs for your order to be ready.
For branded orders, our standard turnaround time is generally 10 to 15 working days from the time your order is finalized, and a deposit is paid. Our lead times vary, depending on the workload. We can quote you an estimated completion date prior to placing your order, which will be based on the workload at that time. Should the workload change by the time you have placed your order, the lead times may change. The quoted completion date is an estimate and is not a contractual agreement. We will do everything possible to meet the quoted date, but there are factors beyond our control that may impact on the completion date. We will not be held responsible for any damages caused for late deliveries. If the delivery date is critical, such as an event or promotion, please specify this prior to placing your order, so that we may confirm our ability to meet your required delivery date.
Our turnaround time does not include shipping transit days.
Orders that are required sooner than our standard turnaround time will be subject to rush fees.
- Rush (5 Business Days) add 25%.
- Super Rush (2 Business Days): add 50%
Rush Orders are subject to capacity constraints and need to be confirmed in writing by POLY NATION. The same Under/Over Run Allowance as standard orders applies to Rush Orders. Rush time frames do not include shipping time. POLY NATION will not be held responsible for shipping issues once your order has left our facility.
Our payment terms, for orders above R2000, are 50% deposit prior to commencing of order, with the remaining 50% balance, due on completion of order and prior to collection or delivery.
All orders below R2000 require a full payment with order.
All contract printing requires a full payment with order.
Any variations from our standard terms, must be confirmed in writing by POLY NATION.
Payment options accepted
Payment may be made via Visa and MasterCard credit cards or by bank transfer into the POLY NATION bank account, the details of which will be provided on request.
Credit card acquiring and security
Credit card transactions will be acquired for POLY NATION via PayGate (Pty) Ltd who are the approved payment gateway. PayGate is a licensed System Operator with the Payments Association of South Africa (PASA). PayGate is fully PCI compliant and uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
Export of any product may be subject to local duties at country of delivery. Delivery fees will be worked out and communicated on a case by case basis.
Under/Over Run Allowance
We do our very best to deliver the ordered quantity for each size. However, printing mistakes happen, screens break on press and custom garments may be rejected by our QC. For that reason, we have an under/overrun allowance of 5%.
All orders within the Under/Over Run Allowance of the ordered quantity, will be considered acceptable for delivery. For this reason, we highly recommend you order extra garments for each size.
Should the Under/Over allowance not be acceptable, please notify us in advance and this will be factored into our quote.
Garment colour shades
POLY NATION holds stock in both fabric and blank garments. Our stock is replenished on a continuous basis. We do our utmost to maintain consistency in both shade and fabric quality. We do this by maintaining long terms relationships with the quality mills we purchase from. Notwithstanding our efforts, there may be slight shade differences from one dye-lot to another. As our blank garments are pulled from our stocks that may include more than one dye-lot batch, there may be slight shade differences in garments within your order. These shade differences are minor as fabric deliveries are checked by our receiving department, and any significant shade differences will not be accepted.
Should slight shade differences not be acceptable to you, please specify this when ordering, in which case, we would need to specifically cut from a single dye-lot for your order. This we would require an MOQ of 300 units per colour and the standard lead time will increase, to allow for the manufacturing.
All garments will shrink to some extent. We purchase our fabrics from reputable mills and all fabrics are lab tested and are within industry standards.
We cut and make our garments according to specifications. The specifications that we supply are for our blank garments. Once the garment is branded and goes through our oven, some level of shrinkage will occur. The extent of shrinkage varies, and differences are particularly noticeable between different types of fabric.eg. Cottons vs Melanges. This shrinkage is within industry standards and POLY NATION will not be responsible for shrinkage after branding.
Artwork must be supplied in a print ready format.
Artwork not supplied in print ready format and requiring graphic manipulation, is subject to billing at our current graphic design rate. We will always give you an estimate before doing this work. Any art preparation done is the property of POLY NATION. For example, if you supply artwork that requires us to create the colour separation files, you do not own the separated art file. That separated art file is the property of POLY NATION, although the artwork itself, is still your property.
Art and garment Approval
All artworks and choice of garments must be approved online, on our digital platform. This digital approval is the only point of reference that we will consider, so please thoroughly examine all the details, and ensure it accurately reflects all your requirements, before approving.
Once approved, we will not be held responsible for any errors or misinterpretations of your quote request, whatsoever.
Changes to the artwork after approving the digital mock-up could incur additional costs depending on what processes have already commenced.
Ink Colour & Pantone Matching
All the print colours in our mock-ups will be referenced by a pantone colour. We recommend checking the colours given against a Pantone book. Monitors can vary significantly from one computer to the next. Please check a Pantone book for colour accuracy before approval.
We will match the pantone colour as close as possible. As colour mixing is very sensitive and done by hand, there needs to be a tolerance for slight colour variations.
Print approval and Strike-off Policy
We will supply a printed strike off, at no charge, only on orders above 300 units. Print strike-offs will only be supplied once the order is received, and the deposit has been paid.
All orders below 300 units will be printed according to the approved pantone colours.
Should you require a strike-off/ printed sample for orders below 300 units, this will be charged at R200 per print colour in addition to the price of the garment.
Reorder Ink Colour
Due to the nature of screen-printing ink and different fabric lots, we cannot guarantee exact ink colour matches on reorders. We will make every effort to match the original colour as close as possible.
Out of Stock Items and refund policy
POLY NATION will not be responsible for items that are out of stock. All production is done on an order-by-order basis. We hold a considerable amount of stock items, but we do sometimes run out of stock of some sizes or colours. We do our best to provide you with an accurate inventory prior to your order being placed, but we cannot “hold” goods from the time you receive our quote, to the time you place the order and pay the deposit. Should items become out of stock, we will do our best to manufacture a replacement. Should this not be possible, and you can’t select an alternative colour or garment, your deposit will be refunded in full.
Wash-down With Water-based Inks
We print with the highest quality products and equipment available for water-based and discharge ink. We take great pride in the quality of our work. Please be aware that it is the nature of water-based printing that small amounts of wash-down on ink colours will occur.
To ensure image longevity and vibrancy, we recommend machine-wash cold and tumble dry low for all water based and discharge ink prints. Plastisol prints should be washed inside out and tumble dry low. All goods should be washed before wearing.
We will do everything we can to ensure images are printed in a consistent location on all garments within a run. However, small variations should be expected. For example, if a request is made for an image to be printed 5cm below the bottom of a collar, a 1cm standard deviation in either direction will be considered acceptable. If a request is made for images to be printed near the tag area on the back of the shirt and directly over the tag, it could have small ink coverage inconsistencies and will be considered acceptable. The maximum width that we can print onto a garment is 36cm.
Should you require your own Quality Control inspection before collection or delivery, please let us have 48 hours advanced warning to prepare your order for inspection.
Please note that our garment specifications are based on unbranded garments and these dimensions may be affected by the branding process. We will not be held responsible for any specification differences to our garments after branding. Please ensure that the QC is aware of possible variations and that allowance is made for possible shrinkage. Should specifications accuracy after branding be critical, please discuss this with us, prior to placing your order.
We ship via Courier. A tracking number will be sent to you shortly after your order has left our facility. POLY NATION will not be responsible for shipping transit complications for any reason such as errors, weather, strikes, or otherwise. Shipping time is not included in our turnaround times. Shipping expenses are the sole responsibility of the client and will be added to your invoice after providing you with a quote. POLY NATION assumes no responsibility for goods once they have left our facility. We will not be responsible for shipping to a wrong address if it was listed on your quote and you failed to correct the address upon quote approval.
Cape Town Deliveries
We will deliver to Cape Town Central addresses, with our own delivery vehicle. This will be done at no charge for orders over R1000. For orders under R1000, there will be a delivery charge of R150.
We offer various packaging options. If no option is selected, garments will be bulk packed in sets of 5 in our standard poly bag and then packed into our cardboard boxes.
Checking Your Order
Please check your order and notify us of any problems within 72 hours of delivery. We will not be responsible for order errors after 72 hours.
Contract printing onto Customer Supplied Goods
Any goods provided by the customer, including but not limited to: garments, ink, packing materials, etc. that are supplied to Poly Nation, to be branded or decorated and/or handled, is done so entirely at the risk of the customer. Poly Nation will not be held responsible for any misprints, misplacements or any other defects or unexpected production consequences that are associated with customer supplied goods. Poly Nation will not replace or reimburse any customer supplied goods or any associated costs for any reason, unless otherwise agreed to, in writing.
We require an itemized list of each style, colour, size, and quantity being delivered. We will check in the delivered quantity with the stated order quantity to ensure the proper amount has been received. Not providing a receiving summary is subject to a confirmation fee of R200/100 pieces. Orders shipped unsorted or mixed with other orders are subject to sorting fees of R350/hour or R300 minimum/order.
We enjoy showing off your product and our craft to the world. It’s a great way to showcase our skills and send some of our followers and fans your way as well. We do this by taking photos and posting them online via social platforms, such as, but not limited to, Instagram, Facebook, and Google. If you are not comfortable with us photographing and sharing your production on social media and our website, please be sure to notify us when placing your order. If you do not notify us, we will assume that we have your full permission to post photos of your shirt(s) online.
Quotes & Estimates
Quotes, or estimates, are valid for 30 days. This term is subject to seeing the final artwork to confirm any quotes. Final invoices will reflect the quantity shipped, not the quantity quoted (see Invoiced Quantity).
We fully stand behind our work. If for any reason we make a mistake printing your order and it is not what was agreed upon and falls outside of these Print Policies & Guidelines, we will gladly reprint your order within 10 business days. We do not offer refunds.
Orders that are cancelled prior to printing will be subject to a Cancellation Fee based on the total order value. Cancellations will not be accepted once shirts have been printed. Cancellation fees are as follows:
- Prior to screen exposing: 10%
- After screen exposing: 15%
- After strike-off, but before printing: 25%
POLY NATION shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569
FAQ’s may also be referred to as Terms & Conditions and vice-versa. POLY NATION reserves the right to change its Terms & Conditions, without notice ,to better meet legal requirements or address changes in our services.
Customer details separate from card details
Customer details will be stored by POLY NATION separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za
Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).
Country of domicile
This website is governed by the laws of South Africa and POLY NATION chooses as its ‘domicilium citandi et executandi’ for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, Postal Address: P.O. Box 44375, Claremont, 7735
This website is run by Poly Nation Design CC (close corporation) based in South Africa and with Company Registration Number CK95 268 2923 and Mr A de Chaud as owner.
Support: +27 (021) 447 7731
Physical Address: 5 London Road, Salt River, Cape Town
South Africa, 7925
Postal Address: P.O. Box 44375, Claremont, 7735